Lynda – Help Desk Handbook for End Users – PC Basics, Hardware, Operating Systems, and Applications | 1.06 GB
Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications
In today’s world, it is beneficial for everyone who uses a computer to know how it works. Computer literacy is not only knowing how to read email and open files, but also understanding what goes on inside. This course provides self-help style guidance for solving beginner-level IT issues. Learn how to troubleshoot issues related to storage, memory usage, computer setup, wiping a computer for resale, installing apps, file management, and backups. Instructor Scott Jernigan also provides coverage of system peripherals and operating system basics. These tips and tricks are valuable for anyone who needs a quick fix, including help desk administrators and tech support personnel who need resources for their end users.
Topics include: • CPUs • RAM and memory • Input, output, ports, and peripherals • Data storage and sharing • Setting up and configuring a PC • Operating systems • Applications • Managing files • Backups